1password icon not working with Firefox version 27.0.1

kogunn
kogunn
Community Member

As soon as I updated Firefox to version 27.0.1, my 1Password icon no longer worked. How do I get it to work again. Thanks.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @kogunn,

    I'm sorry to hear that you're having trouble with the Firefox extension after updating! Let's try reinstalling the 1Password 4 browser extension for Firefox.

    Please follow these steps:

    • Open Firefox.
    • Click on the Tools menu, then Add-Ons.
    • Click the remove button next to the 1Password 4 extension and remove it.
    • Restart your Mac.
    • Launch Firefox and visit the following page: https://agilebits.com/browsers/index.html
    • Click the the big green button, and follow the instructions on the new page to install the extension.

    If you are still seeing difficulties after reinstalling, I'd love to hear a bit more detail about just how the extension is 'not working': do you see an error message? The more detail we have about your situation, the better we'll be able to solve it :)

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