Cannot Sign Into Account with no Data

Robert Hamilton
Robert Hamilton
Community Member
in Mac

I just purchases 4.1.2 from iStore and set a sign in password (and wrote it down). But I cannot sign into my account - I must have written the sign in password wrong. How can I restart the program so I can set up accounts, etc.? I had not entered any information. Thanks for ideas.
Robert

Comments

  • sjk
    sjk
    1Password Alumni

    Hi @Robert Hamilton‌,

    I'm sorry you're having trouble getting into 1Password 4 with your Master Password. Fortunately you don't have any information to lose by starting over again. This guide has instructions for doing that:

    Starting over

    You'll be renaming the data folder for the Mac App Store version, then 1Password 4 will create a new one.

    If you'd like more information about creating a strong, memorable Master Password please refer to Jeff's article here:

    Toward Better Master Passwords | Agile Blog

    Let us know if we can help you more with this or anything else. Thanks!

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