Master password error

Ed Movall
Ed Movall
Community Member
in Mac

Just downloaded 1 Password for Mac and entered the Master password and now I'm not able to enter 1Password. I know what I entered but believe I must have been off on my keyboard and not able to figure out what I really type as my Master password. Do I remove the app and re download to start over? Thanks for any help

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @Ed Movall‌,

    Here's our guide to Starting Over, with pictures! This should re-set things and allow you to start fresh with a new datafile and a new Master Password.

    If you hit any further snags we're here to help :)

  • Ed Movall
    Ed Movall
    Community Member

    Worked great!! Thanks so much

  • Megan
    Megan
    1Password Alumni

    Hi Ed,

    Thanks so much for letting us know you're all sorted out! Please let us know if you have any further questions :)

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