I now have 2 - 1Password keys in my menu bar

JeanAlt
JeanAlt
Community Member
edited March 2014 in Mac

I've been in upgrade hell for the last 4 hours. Recently upgraded both Mac computers to OS 10.9.2. I've been using 1Password since 2012, probably badly, but it's worked. Now, upgrading to 1PW4, (and I've obviously done it twice), had me get extensions for both Firefox and Safari, which I could not get it for Safari. That's where I ended up with 2 1PW. Now, one of them is titled 1Password and the other is 1Password 4. They are backed up by Dropbox, but I have 1PW4 in my applications folder. I just don't know now where to go. and afraid of disabling anything. I need someone to walk me through this mess. What do I do with the second program and I would rather have it backed up on iCloud, I guess. Whatever is simplest.

Comments

  • sjk
    sjk
    1Password Alumni

    Hi @JeanAlt,

    I'm sorry that you've ended up with two 1Password key icons in your menu bar after upgrading. If one of them is for 1Password 3, this guide explains how to remove it:

    Multiple 1Password Icons

    If that doesn't help, please send us a Diagnostics Report from your Mac, along with a link to this topic, to support+forum@ agilebits .com. A brief comment here mentioning that you've sent the report would also be helpful.

    Once we see the report we'll be able to better assist you get this sorted out. Thanks in advance!

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