#fail at step 1 -- vault password not recognized

nminow
nminow
Community Member
edited April 2014 in Mac

Not sure what I did wrong, but the vault does not recognize the password I entered. How do I start over?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    First just make sure you haven't left caps lock on (I'm sure you haven't but it's quite easy to do!). If you have accented characters in your password try typing the relevant letter(s) without the accent(s). If you really do need to start over there's a knowledge base article that tells you how.

    Stephen

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