Can't Start 1Password

"Encryption Keys" error message
I get this on launch (see attachment). Never had an issue running before. Using 3.4.2.
1p.jpg 94.7K

Comments

  • khadkhad Social Choreographer

    Team Member
    Hi StephenPower,

    Welcome to the forums. I'm sorry you're having this problem.

    Please update to the latest version of 1Password (3.4.4):

    1. Download 1Password from our web site:
    http://agilewebsolutions.com/downloads
    Click on the "Download Now" button to the right of "1Password 3"
    2. Quit your web browser and 1Password, if it's running
    3. Open your Applications folder and drag 1Password to the Trash
    4. Install the new copy of 1Password you just downloaded
    5. Run 1Password and then your web browser

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

    Then please rebuild your data file (Help > Troubleshooting > Rebuild Data File…) and let me know how it goes.

    Thanks!
  • edited October 2010
    The 'rebuild' option is greyed out. All I get is the spinning icon in the center of the 1Password login screen with the aforementioned error message.

    khad wrote:

    Hi StephenPower,

    Welcome to the forums. I'm sorry you're having this problem.

    Please update to the latest version of 1Password (3.4.4):

    1. Download 1Password from our web site:
    http://agilewebsolutions.com/downloads
    Click on the "Download Now" button to the right of "1Password 3"
    2. Quit your web browser and 1Password, if it's running
    3. Open your Applications folder and drag 1Password to the Trash
    4. Install the new copy of 1Password you just downloaded
    5. Run 1Password and then your web browser

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

    Then please rebuild your data file (Help > Troubleshooting > Rebuild Data File…) and let me know how it goes.

    Thanks!
  • khadkhad Social Choreographer

    Team Member
    Please restore from a backup (File > Restore Data File from Backup…). Your most recent backup will be listed at the top of the list and will already be selected. Simply click the "Restore" button.

    Please let me know how it turns out. Thanks!
  • That worked! I am back in business!

    khad wrote:

    Please restore from a backup (File > Restore Data File from Backup…). Your most recent backup will be listed at the top of the list and will already be selected. Simply click the "Restore" button.

    Please let me know how it turns out. Thanks!
  • khadkhad Social Choreographer

    Team Member
    Thanks for letting me know. That's great news! :-)
This discussion has been closed.