cannot load keychain profile

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Perrett
Perrett
Community Member
in Mac

Hey there,

I was seeing a 1Password error message pop up all the time so I uninstalled it, and installed 1Password 4.

Download was successful, and in setup it's telling me it can see my records in Dropbox.

However, when it asks me for my master password I get an error message: "cannot load keychain profile"

I see others have had this problem, but I can't see a way to troubleshoot myself without your help... so here I am! How do I get passed this?

Thanks!

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  • Megan
    Megan
    1Password Alumni
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    Hi @Perrett,

    I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.

    Please see the post here: 1PasswordAnywhere for details on the 1PasswordAnywhere situation.

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