Double Clicking Another Vault Does Nothing!

2shortplanks
2shortplanks
Community Member

Hi, I have ended up with multiple vaults in dropbox. According to the documentation, double clicking the other one should ask me for it's password. It doesn't, nothing happens.

https://v.usetapes.com/WDnTsBtK75

Help?

Mark.
P.S. The password you can see in that video is an old one, I don't mind disclosing it ;-)

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @2shortplanks‌

    Thanks so much for recording that video here, it gives us a great idea of what's going on here. Now, it sounds to me like you only need one vault in Dropbox, correct? If you have not set up multiple vaults, the easiest way to get this sorted out is to simply reset sync across all your devices and start with a fresh 1Password.agilekeychain file.

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync > Sync Service and choose 'Disable Sync’.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Restart the Mac and iOS devices.

    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • On the Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back into the iOS app and re-enable Dropbox sync. That should get everything on the same page for sure.

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