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Database Backup Failed

dsamani
dsamani
Community Member
in 1Password 3 – 7 for Mac

I have Version 3.8.21 (build 32009) of 1Password on OS X 10.9.3. I have placed my agilekeychain in the shared folder for my wife and I to use under each of our logins. I can backup database through the applicationbut when, my wife tries from her login it fails with the following error.

Database Backup Failed
The 1Password Database could not be backed up. The operation couldn’t be completed. (Cocoa error 13.)

I have made sure we each have access to the files within the file system, but it still does not work.

I tried to create a troubleshooting report, but it never completes.

Any help you can provide would be greatly appreciated.

Dave

Comments

  • Megan
    Megan
    1Password Alumni

    Hi Dave,

    I'm so sorry to hear that you're having trouble here. I'm assuming that you and your wife are using 1Password on separate user accounts with a shared folder, is this correct?

    If so, I'd like to see a Diagnostic Report from both of your user accounts. Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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