Identity Fill Problem [resolved: created new Identity items]

Mark Blumenthal

I've looked for a solution in the forums without success, so here goes: I'm able to fill logins and credit card information in Safari, but for the last several months I've not been able to fill identity information (name, address, city, zip, phone, etc) in online purchase forms.

I'm using Safari Version 7.0.5 (9537.77.4), 1Password Safari extension 4.2.4, 1Password 4.4.1 (441006) via Mac App Store, OS X 10.9.4.

Any idea what's gone wrong?

Jasper

Hi Mark,

Sorry to hear about the trouble! Could you please give this a try:

• Create a new Identity item and fill in a name, address, and email.
• Visit this page: http://i.agilebits.com/jasper/form_filling_example.html
• Using 1Password mini, select the identity item you just created, and let me know if it fills.

Thanks in advance!

Mark Blumenthal

Thanks for the reply!

I created a new identity item and it did fill with 1password mini (it also worked with the Safari plug-in button).

As I assume you expected, my existing identity does not fill on the example page. So...next step is to delete and re-create my existing identities? (not a big deal -- just two of them).

Jasper

You're welcome, Mark! Yeah, the easiest solution here would probably be creating a new identity item (if you only have two). After you create one, please test it and let me know if there are any problems.

Mark Blumenthal

I created new identities and they work fine now. Thanks again for the help!!

Jasper

You're welcome! Glad to hear that fixed it. :)