Logins not syncing from Mac to iOS

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Jeff Kingston
Jeff Kingston
Community Member
in iOS

I installed 1Password for my Mac. I have created 6 items at this point. 5 Logins and on CC. I am syncing to Dropbox.

I installed 1Pasword on my iOS device and when I sync to Dropbox, the only item that syncs is the CC. Any idea what is going wrong? It seems the password manager should sync the passwords...right?

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  • Megan
    Megan
    1Password Alumni
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    Hi Jeff Kingston,

    Thanks so much for choosing 1Password to keep your digital life secure! Let's figure out where things are getting tangled up. I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

    • Please ensure that Dropbox is installed and running on your computer
    • Check that you are logged in with the same account on all computers and devices
    • Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
    • Confirm that Dropbox is selected in Settings > Sync on your iOS device

    If all of those items check out, let's run a test and see where things are getting tripped up:

    • Create a test entry on your Mac ("Test, Mac") and add some data
    • Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
    • Does "Test for Mac" show up on either of your iOS devices?
    • Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?
    • Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
    • Enter your Master Password
    • Do either or any of your test entries show up in your database here?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

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