Can't open program or browser extension

stlooey
stlooey
Community Member
in Mac

i just get the spinning colored wheel and a message that says that it can't find 1Password mini when i try to open the program and attempting to open the browser extension just brings up a message that says can't find app. What should I do?

Comments

  • Jasper
    Jasper

    Hi @stlooey,

    Sorry to hear about the trouble! Could you please give this fix a try and let me know how it turns out for you?

    • Open your Applications folder
    • Locate the 1Password 4.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then restart your computer.

    • After the reboot, please download a fresh copy of 1Password 4 from here: https://agilebits.com/downloads
    • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.

    I hope that helps! :)

  • MissFern
    MissFern
    Community Member

    Thanks, that worked for me!

  • Megan
    Megan
    1Password Alumni
    edited October 2014

    Hi @MissFern‌

    So glad to hear that @JasperP's steps got you back up and running!

    We're here to help if you have any further questions or concerns.

This discussion has been closed.