Fill Login command key sometimes does not work (1P5)

june8
june8
Community Member
in Mac

I don't know when and why. If I switch to another application and then return to Safari, it starts to work. (My key combination is Cmd + 1)

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @june8,

    I'm sorry to hear that you're having trouble here! I'll need a few more details from you, as I'm currently unable to reproduce this on my end. Could you please let me know:

    • What are the version numbers of 1Password and your operating system for all computers and devices running 1Password?
    • What is the version number of Safari?

    The more detail you can provide, the more quickly we'll be able to get you sorted out! :)

  • june8
    june8
    Community Member

    1P 5.0.2
    MacBook Pro (mid-2009) OS X 10.10.1
    Safari 8.0

  • Megan
    Megan
    1Password Alumni

    Hi @june8,

    Thanks for getting back to me with those details. Now, I'm wondering if there might be a keyboard shortcut conflict here, as the Cmd-1 shortcut is also used in 1Password to switch between vaults. Could you change your keyboard shortcut to use something other than a number and let me know if you get more reliable behaviour?

  • june8
    june8
    Community Member

    Yesterday, I changed my keyboard shortcut to a character and it worked on every login. Of course I'm talking only for yesterday, If it happens again, I'll come back.

  • Ben
    Ben

    Great. Thanks for the update, @june8. :)

This discussion has been closed.