Safari extension needs to be reinstalled [Resolved]

Megan
Megan
1Password Alumni
edited October 2014 in Mac
This discussion was created from comments split from: Yosemite / 1Password 5.0 Bugs.

Comments

  • Gabor Bocskai
    Gabor Bocskai
    Community Member

    Since I updated to Yosemite and 1password 5.0. overtime I load safari I have to reinstall the extension. It was working fine prior to Yosemite. Is there a suction to this problem? Thanks

  • Gabor Bocskai
    Gabor Bocskai
    Community Member

    other extensions work well. I have no issues in chrome

  • chrisdj
    chrisdj

    @Gabor Bocskai‌ Take a quick note of the other extension in Safari, and try this.

    • Quit Safari.
    • Open the Finder.
    • Select the Go menu, then Go to Folder.
    • Copy & paste the next line into the prompt, including the tilde symbol.

    ~/Library/Safari/

    • Click the Go button.
    • Remove both the Extensions and the Databases folders to the desktop.
    • Launch Safari.
    • Reinstall the 1Password Extension first, and test it.
    • Reinstall the other extensions.
  • Gabor Bocskai
    Gabor Bocskai
    Community Member

    Still mot working properly. 1P extension disappears when closing Safari.

  • Megan
    Megan
    1Password Alumni

    Hi @Gabor Bocskai‌

    I'm sorry that didn't work for you! Our developer has a suggestion for this in another thread - do his steps help?

  • Gabor Bocskai
    Gabor Bocskai
    Community Member

    Unfortunatly the suggestions did not help.

  • chrisdj
    chrisdj

    @Gabor Bocskai‌ So, I just realized we haven't asked yet, but what exactly is happening in Safari that causes you to re-install the extension? Is it disappearing? Showing a message? Any details (or even screenshots) you can provide would be stellar.

  • Gabor Bocskai
    Gabor Bocskai
    Community Member

    The extension disappears after closing and than re-opening Safari. I have tried every possible fix suggested here but nothing seems to cure the issue. I love 1p and would appreciate your help. The extension works fine in chrome.

  • chrisdj
    chrisdj

    @Gabor Bocskai‌ Sorry for the seemingly millions of questions. I am trying to find the cause here. When you say it disappears, you mean it no longer shows as being installed in Safari > Preferences > Extensions after you quit and relaunch Safari, yet all other extensions remain?

  • Gabor Bocskai
    Gabor Bocskai
    Community Member

    yes that is what happens.

  • chrisdj
    chrisdj

    Hi @Gabor Bocskai‌

    Let's try this.

    • Open the Finder and go to Applications > Utilities > Keychain Access.
    • Use the search bar in Keychain Access to type in Extensions.
    • You should see Safari Extensions List as a result. Delete it.
    • Restart your Mac, and re-install the 1Password extension.

    Let me know if that works.

  • Gabor Bocskai
    Gabor Bocskai
    Community Member

    This worked Thanks very much for the help.

  • Megan
    Megan
    1Password Alumni

    Hi @Gabor Bocskai‌

    I'm so glad to hear that @chrisdj was able to get things all sorted out for you!

    Since this issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support@agilebits.com - we're here for you. :)

This discussion has been closed.