1Password just disappeared

KAZSLC
KAZSLC
Community Member
in Mac

My 1password has completely disappeared off my laptop. The keychain is still where is was. It still works on my phone, so I know the account is still there. But the software is just gone.

I am working on a computer with Yosemite.

Any ideas?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    When you say it has "disappeared" do you mean the 1P5 app is no longer in your Applications folder? If it really isn't there try re-downloading and re-installing on your Mac.

    If you still have a problem post again and, when you do, let us know what sync method you have been using between your Mac and your phone.

    Stephen

  • rickfillion
    rickfillion

    Hi @KAZSLC‌,

    That doesn't sound like fun. Could you elaborate on what you mean by "completely disappeared?" If it's just the app itself, then I'd say that's very bizarre, but easily fixed. You should just need to download it again either from our website or from the Mac App Store (it's important that you download it from the same place you got it before). There's a very high probability that your actual data is safe and still exists on your disk as it's stored separately from the app itself. Launching the newly downloaded app should greet you with the unlock screen and you should be up and running again.

    If it's more serious than that, please let us know and we'll help you in whatever way we can.

    Rick

This discussion has been closed.