Log In Error Password Fill In

shmily97
shmily97
Community Member
edited November 2014 in Mac

I'm trying to log into the Best Buy website on my mac using Yosemite version 10.10. The app will fill in the username but not the password. I researched this issue and tried to complete a manual log in, but that did not work. The log in works on my iPhone perfectly.

https://www.accountonline.com/cards/svc/LoginGet.do?siteId=PLCN_BESTBUY

https://guides.agilebits.com/1password-mac-kb/4/en/topic/saving-a-login-manually

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @shmily97‌

    That page you're trying to log into is absolutely horrific.

    My blunt outburst aside, I think I can help you make it work.

    1. Create a new entry following the steps in the Saving a Login Manually guide. If you still have it from before feel free to use that one.
    2. Edit the entry.
    3. Retype in your username, you'll notice the web site has replaced your username with asterisks so that's what 1Password thought you'd typed in.
    4. Click on show web form details.
    5. Edit the row titled USERNAME-citiTextBlur and replace the asterisks with your username.
    6. For the row titled PASSWORD, change the final selector, the right most one, to the key icon. That's to tell 1Password this field is your password.
    7. Delete the rows with no titles (of which there are four) and the row titled useriddropdown-citiTextBlur.

    If you save that I believe you should be able to log in successfully.

    If you can't please post back here and we'll take a second look at it.

  • shmily97
    shmily97
    Community Member
    edited November 2014

    Hi littlebobbytables

    It worked!

    I'm a new user and this was very frustrating, but you saved the day. Thank you for taking the time to respond to my post.

  • Jasper
    Jasper

    On behalf of littlebobbytables, you're welcome. Please let us know if you have any other questions! :)

This discussion has been closed.