I have 1Password 5 (version 5.0.2) - can't download to multiple computers! HELP!

ebest2000
ebest2000
Community Member
edited November 2014 in Mac

I have used 1 password for several years- recently upgraded to 5.0.2 on my macbook air. I am trying to download it onto my macbook pro as well, however the app store wants to charge me for 34.99 again. Your forum says you can install on multiple computers as long as I use 1 username.

How can I do this? HELP!!! I need it asap!!!

Thanks in advance,
Jim

Comments

  • Stephen_C
    Stephen_C
    Community Member

    The first thing to do is to check you are logged in to the App Store with the same user name you used for your original purchase. Sorry if that's obvious but it has caught people out before.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @ebest2000‌

    Sadly we have no control over Apple's Mac App Store but I do think Stephen_C's suggestion is a good place to start. If you look under the Purchases tab in the App Store application can you see all your other purchases and is it just that 1Password isn't there? Do you have your Apple receipt to confirm that it was this account you purchased it under?

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