Says Data File incorrect or corrupted [Resolved]

Johnhhowe

Long story short. Lightning + Macbook BAD :'( . After repairs reformatted HD, installed 10.9.5. Copied 1Password from Mac Pro to Book. Trying to open iekeychain file residing on Dropbox, gets 'Data File incorrect or corrupted'. App on Pro and Pad work fine with file. How can I fix this?

littlebobbytables

Hi @Johnhhowe‌

Lightning is quite a sight to behold but yes, not when in conjunction with any Apple hardware. If that happened to my new MacBook Pro I'd probably weep.

Can you verify for me please that the total number of items on both of your Mac Pro and iPad are equal and that if you create a test object on each machine/device that each test item syncs to the other machine/device.

If they do then we know the two vaults are likely in sync. So the first thing worth checking is, are they both using the keychain you think they are? I'm wondering if you have a good keychain in Dropbox and another corrupted one. In Dropbox's web interface you can search for .agilekeychain and it will show you all the files/folders with that string in their names.

If your two existing devices are in sync and using the only keychain in your Dropbox I'm thinking the best approach is to disable Dropbox syncing. We'll disable first on your iPad and then your Mac Pro, deleting the keychain when offered the chance on your Mac Pro (there is a Delete Data from Dropbox checkbox when you disable). With that keychain deleted you can re-enable Dropbox syncing, first on your Mac Pro and then on your iPad. At this point there should be no changes if they have been syncing. With a new Dropbox keychain generated your MacBook Pro will hopefully not complain.

If you have any queries or concerns, if I haven't explained anything in enough detail please let me know and we'll sort that out.

Johnhhowe

Guess what? It is always best to reboot after installing new software. I was a PC programmer for over 25 years (damn I miss the old DOS days) and I should know better.

Thanks anyway.

Megan

Hi @Johnhhowe‌

Whoo! I'm so glad to hear that rebooting got things sorted out for you - thanks so much for letting us know! I don't quite have 25 years in the tech sector yet, but I can certainly agree that the rebooting lesson is a hard one to learn. I never seem to remember until my computer is in a lovely state and protesting loudly.

Since this issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support@agilebits.com - we're here for you. :)