Vaults

richmccann

I have macs Yosemite and OS8.1 and 1password and use dropbox for syncing. Suddenly there appeared 2 vaults on my OS8 phones and iPad. One says "primary", the other says "1password". The primary appears to be my default vault but the 1password vault syncs with all my changes. Every time I log into 1password on my OS8 I have to change my vault to "1password' to get the most recent synced changes. Can you help?

littlebobbytables

Hi @richmccann‌

To give you the best advice we can can you let us know what the state of your various primary vaults are. By this I mean despite the issues involved are they all in sync or are we dealing with a situation where the the vaults have started to drift from one another and we might have to worry about conflicts. Once we know that we can plan accordingly.

I may have jumped the gun in posting. Am I understanding you correctly in that you have more than one vault on your iOS devices now and that the real information is in your secondary vault?

Is there anything on your iOS devices that you would lose if we suggested you wiped 1Password's data and settings and have it sync again from the correct keychain?

richmccann

I have 2 vaults Primary and 1Password on my IOS devises. The primary has 196 items and the 1password has 206. Dropbox says it has synced this but I am not sure what vault they are syncing to. So I do not think I would lose anything that I could not resync from my computer. If I wipe the vault 1password will I be able to sync to the primary vault?

littlebobbytables

Hi @richmccann‌

I'd like to ask you to create some Diagnostics Reports, one from each of your devices. With this we can get you sorted out.

—Mac—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

—iOS—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

forscene

I have a slightly different vault inconsistency. My Mac runs Yosemite and 1Password 5. My iPad and iPhone are on IOS 8.1.1. They sync via WiFi. The IOS devices have only a Primary vault, but the Mac has both a Primary and 1Password vault. The Primary vault has 42 items, the 1Password vault has 49 items. I don't recall setting up a 1Password vault. I added items myself (and don't remember ever switching vaults) and 1Password has created some from web pages that I uses. I've just moved passwords from the 1Password vault to the Primary vault (if they were missing in the Primary) so I can share all my passwords with my IOS devices. Is it OK to delete the 1Password vault?

Megan

Hi @forscene,

I'm sorry that you're having trouble with 1Password right now. Let's do a quick test: if you add an entry to your primary vault on your Mac, and add an entry on your iOS devices, where do they sync to? I just want to make sure that your iOS devices aren't using that '1Password' vault.

If you are certain that you have all your data in the primary vault on your Mac and the iOS devices are writing to the proper vault as well, you can indeed delete the 1Password vault.

forscene

Thanks for the help. The sync test worked both ways and now the 1Password vault is history. My next task is to let my wife take advantage of this software, but she's on this Mac with a different account--and my WiFi syncing looks like it won't work (different sync codes). How do I let her see what's in front of her, but not visible? Is switching to Dropbox the solution?

littlebobbytables

Hi @forscene‌

Dropbox can make sharing a vault a lot easier in many cases. What is your intended goal? Are you wanting to share a single primary vault between yourself and all of your devices and your wife and all of her devices? Certainly Dropbox would allow that. There are more elaborate setups too depending on your needs. Secondary vaults came about as a way to share a subset of your Logins with others so another route would be you each have your own primary vault for all of your personal Login items you don't wish to share but you also have a secondary vault for your common Login items. You could create this secondary vault and then sync it to Dropbox and share it separately. You can also account for situations where you have different Dropbox accounts (you would share a folder between you and make sure your secondary vault is contained in there).

Once you decide how simple or complex your want to go we can point you in the right direction.

forscene

Thanks for the information. I think one primary vault is going to work for us. We’ll share it with my iPhone and her iPad (and my new iPad when I accidentally break my four-year-old one). The other thing we’d like to do is share this primary vault with each other (separate users) on the same Mac. Is it possible to do that via Wifi or do we have to switch to dropbox syncing?

littlebobbytables

Hi @forscene‌

I know it will sound silly but the path of least resistance is definitely Dropbox. Through my own playing about what I've discovered is trying to share a vault locally between two accounts is not easy at all. Dropbox will avoid all the hassles of either using an iOS device as a bridge with Wi-Fi Sync or the nightmare that are file and folder permissions on a drive.

So what you would want to do is disable Wi-Fi sync on all devices and then, starting on your Mac, set each device to sync to Dropbox. Here is our Sync with Dropbox guide for the Mac and how to connect to that sync data in iOS.

Then in your wife's account on your Mac you will want to follow this guide for Getting started again on a new computer. Then all the devices and OS X accounts will all be synced to the same Dropbox account.

If you have any questions or concerns before starting any of that please let us know and we'll be happy to help.

forscene

We are sync'd with Dropbox now. Thank you. Now it looks like I need to clean things up a bit. Because of previous attempts to sync, there are some residual files that I think can be deleted.

Both my wife's Dropbox and mine have a shared folder in which the file 1Password.agilekeychain resides. That seems logical to me. There is a file called ".ws.agile.1Password.settings" in my wife's and my Dropbox as seen through our IOS devices. That might be proper as well. However, in my wife's Dropbox, as seen from both her iPad and our Mac, there is a folder called "Apps,"in which there is another agilekeychain file. I'm guessing this Apps structure is an artifact of my previous attempts and can be deleted. Am I all wrong, partly right, or all right and alright?

littlebobbytables

Hi @forscene‌

.ws.agile.1Password.settings is a relic I believe but still used by 1Password for Windows Phone. It's purpose was to point 1Password to where the agilekeychain was but my understanding is only one version of 1Password still uses it. You probably can safely remove that.

As for the other keychain, as long as you're confident that it isn't in use on any of the devices you can safely remove that too. Best practices for where to store the agilekeychain do shift about so that is a location we were using, may still be using but you aren't forced to as you can see.

As long as you check that all your machines and devices are syncing with the correct, single vault in your shared folder then you can remove that agilekeychain.

So I'd say you were all right and alright :smile:

forscene

Files are gone and all is well. Thanks for the help.

littlebobbytables

Hi @forscene‌

Glad to here all is well and you're happy :smile:

littlebobbytables

Hi @richmccann‌ Where do we stand in relation to your issue?