Upgrade Family License

I want to upgrade but the Store does not know my license key. Been trying to get someone besides the stupid bot to respond so I can get this done. Do you want my business or not?


  • Penelope PitstopPenelope Pitstop Junior Member

    Hello agilerw62,

    The license terms have changed.

    Our software is licensed per person and per platform, not per device. Each user and each platform requires a license. Licenses can be shared by up to six family members living in the same household. Licenses can not be transfered or re-sold.

    If your requirements meet that then you don't need to buy anything.

  • MeganMegan

    Team Member

    Hi @agilerw62‌

    I'm so sorry to hear that you're having trouble with 1Password right now, and I'd be happy to help get this all straightened out! Now, I took a look in our email system and I see that you have already received a response from a real-live human on our team. Have you seen his response? It should answer your questions. But if you do not see an email from our team in your inbox, please let me know and we'll re-send it. :)

    ref: KPC-52219-191

This discussion has been closed.