License confusion

statto1927
statto1927
Community Member
in Mac

I'm really confused now

I have 1Password 5 on my iMac, fully licensed. I also have 1Password 5 on my Macbook Pro, also fully licensed (I also have it on my iPad and iPhone) However, I just noticed that 1Password Mini on my Macbook Pro oddly was saying "Trial expired". I checked in the knowledge base and as suggested deleted the application, downloaded and reinstalled 1Password 5 from the Agile web site - checked it was in and running as a trial, requested my license details to be resent, and all I've been sent is a licences for v3.

I know I'm a bonafide v5 user, so what's going on?

Comments

  • statto1927
    statto1927
    Community Member

    Update - copied my license file from my iMac and it's updated the v% on the MBP as a genuine licensed copy. Why do I get a v3 licence when I request a copy of my licence?

  • Megan
    Megan
    1Password Alumni

    Hi @statto1927,

    I am sorry to hear that you're having trouble with 1Password lately! I've taken a look in our back office records and located some license information stored under the email address you have attached to your forum account. I'm resending the license details to you there - it does indeed include a license for 1Password 5. The email should include instructions on how to apply the license file to 1Password 5 to get rid of that annoying message.

    If you have any further questions, please let us know - we're here to help!

    ref: 522231

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