Missing data with 3 part logins
I am frankly shocked to find that my 3 field logins have lost one of the parts and I can no longer login and will have scramble to find the data that 1 password lost.
This all happened after upgrading to Yosemite. And this is completely unaceptable behavior for a program as important as 1 password. You have lost my valuable login data. Now what?
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I have a few logins that have three fields. I've just noticed that they now only have two fields and no longer work. Never had a problem before. What's up? Using Yosemite. I see the data is still there under web form details. But one of the fields doesn't show up at the top of the 1Password page for that login. This is very frustrating and needs to be fixed quickly.
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Hi @JerrySG,
I've merged your similar posts together so that we can keep this conversation all in one place.
I'm relieved to hear that this data is still available in your web form details, that's precisely where it is supposed to be. The 'Login' entry in 1Password will display your username and password in the top portion of the entry. This simplified view is the same even for those fancy Logins that have more than two fields on the page. The actual detail that 1Password needs to fill in the fields on the website will be stored in the 'web form details'.
If you wish to see the details of the third field visible in your Login, you're welcome to copy and paste it into a custom field, however, it does need to stay where it is in the web form details so that 1Password can fill it in.
I hope this helps to explain things, if you have further questions, we're here to help!
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Thanks for the response. Now I understand. What happened was that the web site that I used a 3 part login in changed today, which I didn't realize until just now after I read your explanation, hence I had to recapture the login just now and it now works. When I didn't see the 3 parts of the login on the top of the 1Password page, I got nervous. I even initially forgot about the web details section. The layout in 1PW is different than it used to be.
I posted two discussions as I expected to see the new discussion at the top of the page. Instead you had it at the bottom and just realized that now. I even just sent an email to support, which you can now ignore. You've restored my confidence in 1 Password. Thanks.
Jerry
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