Licensing question
I paid over $50 to purchase a license for your software. Now all of sudden I can't use 1password without shelling out more money. I would call someone to address this, but, of course, you don't have a customer service number.
Someone contact me soon to resolve this. Your product was supposed to make my life easier; I do not appreciate having to scrounge around your website in vain looking for someone to help.
[email removed by admin]
Comments
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Hi, what version of 1Password are you running? When did these messages start appearing on the app?
Member of 1Password community
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I'm so sorry to hear that you're feeling frustrated, and I'd love to help you out here.
Unfortunately, there's not a lot of detail in your original post, so I'm not quite sure where things are getting tangled up. If you're seeing a 'Trial Expired' message in the app (which sounds like might be the case), we have a post at the top of the Mac forums that explains why this message is suddenly cropping up and what you can do to make it go away:
**'Trial Expired' Notice in 1Password 5 for Mac? **
I took a quick look in our back office records using the email address that you posted here, but I was unable to find any licenses attached to that email address. If you used a different email address to purchase 1Password, you can send me a private message with the details so I can better track your licensing information down. (We don't recommend that you post email addresses in the forum here.)
Megan, AgileBits support
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