2BUA8C4S2C

Bobbie
Bobbie
Community Member
in Mac

HELP! The following error message has been popping NONSTOP for the past four days:

"2BUA8C4S2C.com.agilebits.onepassword4-helper unexpectedlly quit. Would you like to send a report so we can fix the problem?"

It popped up TWICE since I started typing this message. I've now spent about three hours trying to fix this issue. My boss owns the license and will not have time to look at it until after New Year's Day. I went into the terminal per the advice of someone else on this messageboard having the same issue, I cut and pasted exactly what they used and the problem disappeared... for an hour. Now it's back. What can I do??

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Bobbie,

    I'm sorry you keep getting that error message! Did anything seem to trigger the problem? For example, did you install a 1Password update, or an OS update, or something like that? Or did you just install 1Password for the first time recently?

    Also, can you please let us know the following information:

    • What is the exact version of Mac OS?
    • What is the exact version of 1Password?
    • Are you using the web store version of 1Password or the Mac App Store version?
    • If you restart your Mac, does the message start appearing immediately? Or does it take time before it appears?
    • Aside from the error message, does the main 1Password app seem to work correctly? What about the browser extension?

    Thanks!

This discussion has been closed.