Dysfunctions Galore

vocono

1Password Support Team

Here are the issues. Before I start please know that it has been reinstalled at least 5 times:

• It always goes to the page, but doesn't always fill login info. (the data is confirmed as correct)
• It won't offer to save login information. I have to do it manually.
• The Extension just doesn't work. It offers to send me to its web page for download.
• (New) The Extension WILL NOT uninstall, even with the main app uninstalled. It remains on the title bar even after reboot.

So far my experience with it is mixed with good and bad. The bad being near total dysfunction. This is far too much of a time-sink. Please help me fix this.

OS 10.10.1 (14B25)

Thanks

vocono

From the "Dysfunctions Galore" post. OS 10.10.1 (14B25)

littlebobbytables

Hi @vocono‌

We'll need a little more information I'm afraid. We'll need to know what version of 1Password and the 1Password extension you're referring to as well as what browser and version you're having trouble with.

What I can say is that if the extension isn't working then it won't ask you if you want to save the login details, you need the extension working for that.

Stephen_C

You have told us your OS X version number. It presumably follows that you're using 1P5: is that correct? What browser are you using and what is the version number of the 1P extension in that browser? It's very difficult to help without that additional information.

Stephen

vocono

Thanks for the reply.

1P ver 5.0.2

The extension is the latest version you offer.

Safari ver 8.0 (10600.1.25.1)

Hope this helps.

"What I can say is that if the extension isn't working then it won't ask you if you want to save the login details, you need the extension working for that."

Yes, I understand this. The extension is completely not working.

littlebobbytables

Hi @vocono‌

So can you take use through what happens when you try to uninstall the extension please. You enter Safari's preferences, switch to the Extensions tab and use the Uninstall button on each copy of 1Password in the list. Does it throw an error message, does it claim it is uninstalled?

If it seems to have uninstalled are you saying that it is removed from the Extensions list but if you were to close down Safari and reopen it that the extension has magically reappeared? If that is the case that sounds like Safari's extension database is corrupted somehow as now matter what, the extension shouldn't be able to stop the uninstallation process.

vocono

The extension was uninstalled and reinstalled. The behavior is no different. When I click on the extension to see the list of sites, it displays in a dialog box with this message:

"Looking for the 1Password app.
The 1Password app must be installed for the extension to work properly."

1Password is installed. It's in the Applications folder.

vocono

Also, 1Password still goes to a site, but does not enter login info. These problems persist.

littlebobbytables

Hi @vocono‌

The browser extension communicates with 1Password mini by opening up a port, much like how your browser communicates with servers when you ask to view a web page or how Skype communicates with their servers. The difference is our communication never leaves your Mac which is the loopback address 127.0.0.1. Now if something is blocking this e.g. anti-virus or a software firewall the extension can't communicate with 1Password mini and reports that 1Password isn't installed. Don't forget, the extension can't actually look in /Applications/ that would be far too much access for a browser extension.

So the question is are you using a software firewall, anti-virus, VPN or proxy? all of those would mess things up unless you tell them to exclude 127.0.0.1 from their blocking.

Until we solve that 1Password can't submit login credentials.