cannot install firefox extension

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p8guitar
p8guitar
Community Member

When I open the 1Password-4.2.5.xpi file with firefox, I get the message "looking for the 1 password app" (at https://agilebits.com/browsers/welcome.html) . looking now for 20 minutes is long enough I think.
the safari extension is installed, but Safari is functioning so poorly currently that I'd prefer firefox.

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  • Stephen_C
    Stephen_C
    Community Member
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    On the assumption 1P is installed and unlocked, do you have any firewall or anti-virus software which might be interfering with communication between 1P and the browser? I appreciate that may be unlikely as you have already installed the Safari extension without problem but, just in case:

    1. there's a knowledge base article about Sophos here; and
    2. there's a knowledge base article about firewall and proxy server problems here.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @p8guitar‌ Let us know if Stephen_C's suggestion helped at all and if not we'll continue the troubleshooting process.

    Given it works in one browser and not another I do wonder if you've set a proxy in Firefox as that is one reasonable explanation as to what you're experiencing.

This discussion has been closed.