cannot get out of page

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chipover
chipover
Community Member

i opened my bank with 1 password, verified my card then closed. Next time i opened my bank it was still on the veified card page i cannot get into my main account i am always stuck on the verified card page. i want to do more than continually verify my card. help

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  • Stephen_C
    Stephen_C
    Community Member
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    Are you able to tell us the URL so that someone can test it? At the same time it would be helpful to let us know:

    1. Your 1P and OS X version numbers.
    2. The browser you are using and the version number of the 1P extension in that browser.

    Stephen

  • chipover
    chipover
    Community Member
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    url is royal bank on line banking, 1p 5, yosemite macbook pro, the same for safari or google chrome

  • Hello @chipover‌,

    Can you please try following the steps of this guide for setting up a Multi-page login? It's very handy for sites with extra layers of security such as a Bank login. Let us know if it helps!

    Sean

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