1Password Chrome not remembering login when reset passwords
Hello,
I've had the following scenario happen a few times to me. I forget the password for a site (and it's not already in 1password). So I click Reset Password and get the email, and follow email and use 1password to generate a new password for the site. 1Password saves this new password. Then I logout and login and autocomplete the field and 1password fills the password only (it doesn't know the email at this point in time). But then I fill in the email for the form manually to accompany the 1password saved password and login, but 1Password DOES NOT prompt to remember the email associated with the password.
The only way I seem to be able to have it remember the email is to manually modify the entry in 1password.
Is this a bug or feature? Is there a reason why it won't remember the email? Is there a way to make it remember the email in this scenario?
Comments
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Hi @ehc
Can I ask, I know some sites, that when you log out allow you to log back in without supplying the username again. Could that be what's happening here? Certainly you enter an email address or username alongside a password and 1Password should be recording both.
I'm going to link you to a couple of pages. The first is out Saving a Login page, the next is our Saving a Login Manually page which share certain similarities. How do these steps compare to what you're observing when 1Password fails to record everything it should?
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So I just tested this on Airbnb. If I create a Login with only a password, no email username in 1password, and then I type in a email username manually, and then add in the password and submit it, 1Password does not save the email along with the password in the login.
This is what you are saying should not happen, correct?
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Hi @ehc
Login items
For 1Password to work properly you need to have the username in a Login item present when saving. If you create a Login item with no username then you would need to manually add the username in 1Password's main window. The reason is passwords can/should be changeable while it's extremely rare for usernames to change.
To try and help this make sense I'll explain how/when 1Password will offer to update an existing Login item for you.
- You're on a password change page for a site that we can correct identify (sites do vary a lot). The site has the standard three fields of your old password and a new password x 2 (to account for typos). 1Password can infer you're changing a particular password and ask if you want to update the existing Login.
- The password change page for a particular site was created in a way we haven't predicted and we don't ask if you want to update the existing Login item. While you still have access to the new password e.g. it's in the clipboard you can log out and manually log back in. 1Password will recognise that it has a Login item with this username but that the password is different. It will then ask if you want to update your existing Login item.
We don't update the other way round because on most sites you can't change the username at all.
Password items
Now a Password item is different. A Password item is really just about the password and you can create a Password item manually if you wish but we also create a Password item if you use our Password Generator. We create the item to ensure that there is a record of it. If you use the Password Generator from within your browser the title of the Password item will be the site URL (to help you know what you were doing when you created it). If you go on to create a Login item that uses that same password on that site 1Password will remove the Password item as it is now redundant. So in that sense it might look like it's adding the username whereas what is actually happening is a Login item is being created and a Password item being removed.
Does that help at all?
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