I can't remember my pass word to get into 1 password

michaeledwin
michaeledwin
Community Member
in Mac

What can I do to retrieve it ????

Mike

Comments

  • danco
    danco
    Volunteer Moderator

    Nothing, if you really can't remember it. You have to start all over again.

    If you think you know it, but it doesn't work, there are a number of common mistakers that lead a user to getting the password wrong. For instance, you may have Caps Lock on without realising.

  • Jasper
    Jasper

    Hi @michaeledwin,

    For your privacy and security, your master password is known only to you. The master password is not stored anywhere and it is never logged. Furthermore, there is no "back door" mechanism to recover your data or password. This approach is very important in order to be able to say that 1Password keeps your data safe and secure. However, because of it, once your password is forgotten there is nothing we can do to help you recover it. We have a guide here with details: https://guides.agilebits.com/1password-mac-kb/5/en/topic/forgot-master-password

    If you're sure that you've forgotten your master password, you will need to start over by following these instructions: https://guides.agilebits.com/1password-mac-kb/5/en/topic/starting-over

    Please be careful when creating a new master password. Tips for creating a secure, and memorable master password can be found here: https://blog.agilebits.com/2011/06/21/toward-better-master-passwords/

    Let us know if you have any other questions.

This discussion has been closed.