Need Help

SohailRE

I purchased a lincense and now the App is telling me to buy another license. I need help. Why doesn't this damn application provide a number to contact them. Does anyone have a contact number? Please help!

Drew_AG

Hi @SohailRE,

I'm so sorry for any confusion about your license! I was able to find license information for the email address associated with your forum account, and I had it resent to that address. If you don't get that license email, please make sure you check any junk folders or spam filters to see if it was caught there.

It looks like you bought a license for 1Password 4 for Mac about a year and a half ago (that means you also have a license for 1Password 5 for Mac, as both versions use the same license file). If 1Password 4 or 5 for Mac is telling you that you need a license, it sounds like you simply need to re-add your license file. You can download that license file from a link in the license email, and follow the steps in the email to add that file to 1Password.

Hopefully that solves the problem, but if you still need help or if I misunderstood the problem, please let us know. Thanks!