slow reaction when entering password (using shift key) in Extension (safari and chrome)

Floppydeo

Hi,
When I want to enter a password on an internet form and I use the 1password extension, I first need to open it. So I have to enter my 1password-password. I have to use the shift key for some of the letters. When I do that, it reacts slow. It take one or two seconds before the key is accepted. Keys entered without the shift appears normal. I tested it both on chrome and safari.

I use 1Password 5 Version 5.0.2 (502007).

Is anyone familiar with this problem and how can I solve this? (changing the password to a non shift-key version excluded ;-)

littlebobbytables

Hi @Floppydeo‌

I haven't come across that one before. Does the problem remain consistent across these three scenarios?

1. Clicking on the 1Password extension button in your browser and entering your password (how I believe you are currently doing so).
2. Clicking on the 1Password mini icon in your menu bar and entering your password.
3. Opening the 1Password program and entering your password in the main window.

You can lock your vault to make testing quicker. I'd expect 1 & 2 to behave the same as the extension simply opens 1Password mini but it's best to check. It's an odd one that's for sure and not one I've experienced even on my older hardware.

Other things maybe worth considering.

• When was the last time you did a reboot of your Mac? they tend to run so well it's easy to find they haven't had a proper reboot in weeks or months at times.
• If still no job you could try (although I don't believe it will make a difference) dragging your copy of the 1Password application to your Trash, rebooting your Mac and then downloading a fresh copy from wherever you purchased it (so from the App Store if purchase via Apple or our AgileBits Download page if you purchased directly from us.

Let us know the outcome of all of that and we can proceed from there.

AlanH

I want to +1 this issue. This is very reproducible for me. The issue is that Shift+Enter when unlocking 1Password via, in my case, the Chrome extension results in a very slow unlock animation. This is more likely to happen for users with passwords ending in a character that needs typed with the shift key (such as a capital letter or some punctuation marks), especially if they use Left Shift (so their pinky may hit Enter before the left pinky is off Shift)

This has nothing to do with rebooting macs or other bugs — it's almost certainly a debug feature that is unexpectedly making itself known and irritating some number of users.

AlanH

Also, Bobby Tables is easily my favorite or second-favorite XKCD comic ever — right up there with “someone is wrong on the internet!”

AlanH

I’m sorry, I have to admit my issue is not the same as OP’s, although it sounded similar when I skimmed it.

Letters typed with Shift do NOT appear more slowly for me. My issue is limited to the one described in my post

Floppydeo

Hi @littlebobbytables‌
First: rebooting did solve the problem. I can now quickly enter my password again.

And just to let you know: I only had the problem in the mini window (both from menu bar or by right-mouse click)
The main window did not have any problem.

But again, after rebooting my mac, the problem is gone.

Thanks!

littlebobbytables

Hi @Floppydeo‌ Great to hear it's working again, sometimes a reboot can sort out all sorts of quirky behaviour.

littlebobbytables

Hi @AlanH‌

Yours is indeed a very separate issue and reproducible, not just in the extension but also the main 1Password window. I understand why it could be viewed as very frustrating although I found it pretty cool to when I could repeat your findings.

littlebobbytables

I have an update @AlanH‌

It's deliberate and it isn't just us. Try holding down the shift key when you minimise a window or when you click on an application's icon having minimised the window. Turns out this is something Apple like people to do. As such all I can recommend I'm afraid is a slight pause before hitting the enter key or a Master Password that doesn't end in an uppercase character. I am kind of loathe to suggest that as I don't like suggest any restrictions on a password but it would help work around this 'feature'.

backspaces

First: I'm living in sin .. I use keyboard maestro to type in the master keyword.

BUT, I've got the same problem on my mac mini and mbair. If I insert my master pw into 1P via KBM's "typing" mode (not pasting), it looks like a slo-mo movie! Dot...Dot.......Dot..Dot etc.

This is pretty frustrating. It doesn't seem to happen in the app, just the chrome extension. My fix is to use the KBM paste mode instead, then its fast.

backspaces

BTW: the reason I prefer KBM's "typing" mode is that it doesn't replace the string in the clipboard. Often I have something pasted already and want to conserve it while entering 1P.

Another note: having to type a master pw on a phone is just horrible if not silly. Typing passwords into phone apps is going to drive down the complexity the pws folks are willing to type. And, the damn obfuscation (dots for characters) is just silly and will drive the complexity even lower. Can you imagine typing even 15 characters "blind" (dots) that has upper, lower, symbol, numbers .. all on a phone keyboard? Ain't happening. I guess 2-factor may resolve this but its really bad now.

littlebobbytables

Hi @backspaces

There's a couple of questions in there, I'm going to answer them over a couple of posts because I haven't heard of Keyboard Maestro and want to go take a look.

1Password for iOS. You're correct, typing in a long password can be a little fiddly. If you use either a passcode or TouchID on your iPhone you can enable the same within 1Password for iOS. How it works is your Master Password is still required but an instance of it is temporarily stored in a secure fashion in Apple's iOS keychain. When you authenticate with a PIN or Touch ID this instance is unlocked and applied resulting in an unlocked vault. This use of the keychain is not stored in your iOS backups or part of the iCloud keychain. So there is a way to make it easier without compromising your security. Now would seem an appropriate time to also mention that a single failed attempt will force the use of your Master Password so they can't just keep trying PINs for example.

The concealment of the password though, that isn't us. That will be the use of a password field in iOS and so it's out of our control.

I'm going to go look at Keyboard Maestro now but I feel safe in saying if you're storing your Master Password in it everybody here at AgileBits will have one of those horrified looks on their face, a bit like if somebody just told you that their password for something important was the word 'password'. We can't force you obviously but as you can guess we definitely don't recommend it (in the strongest possible terms).