Error message

mgerardi6
mgerardi6
Community Member
in Mac

I am having difficulty on all fronts. I am using an iMac running yosemite and i have an iPhone six running latest software. I use dropbox to sync all devices. None of my libraries match and I am also getting the following error message:

The system launched an incorrect version of 1Password mini.

Instead of '/Applications/1Password 5.app/Contents/LoginItems' it started '~/Downloads/1Password 5.app/Contents/Library/LoginItems'.

Please make sure you have only one copy of 1Password on your Mac.

I have read the discussion boards and have tried to trouble shoot but can't seem to fix the problem.

Thank you

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Delete the copy of 1P5 from your Downloads folder, empty the trash and reboot your Mac.. That should solve your problem.

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @mgerardi6‌,

    Please let me know if Stephen_C's suggestion has helped with that message on your Mac! As for sync, I'm sorry to hear that you're having trouble keeping things synced up lately. I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

    • Please ensure that Dropbox is installed and running on your computer
    • Check that you are logged in with the same account on all computers and devices
    • Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
    • Confirm that Dropbox is selected in Settings > Sync on your iOS device
    • Confirm that both your Mac and iOS device are reading from the same file path in Dropbox.

    If all of those items check out, let's run a test and see where things are getting tripped up:

    • Create a test entry on your Mac ("Test, Mac") and add some data
    • Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
    • Does "Test for Mac" show up on either of your iOS devices?
    • Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?
    • Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
    • Enter your Master Password
    • Do either or any of your test entries show up in your database here?
    • Do you have multiple 1Password.agilekeychain files in Dropbox?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

This discussion has been closed.