Multiple Licences

pcondit
pcondit
Community Member
in Mac

After the free period for 1 password 5 I was asked to upgrade my license. I followed the instructions and found two licenses. I upgraded them both but it looks like I only needed one. I have two Macs an IMac and a Mac laptop. The license says single license but the instructions say I can use multiple Macs with each license. What gives? Do you owe me a rebate for the extra one licences?

Comments

  • hawkmoth
    hawkmoth
    Community Member

    The license does permit you to install the application on as many Macs as you use yourself. You should not need to pay twice.

    You don't say where you made your buy. If it was from the AgileBits web store, they will be sure you get a refund if you did pay twice. If you bought from the Mac App Store, you also shouldn't have been charged twice, as long as both Macs are using the same Apple ID for purchases.

  • pcondit
    pcondit
    Community Member

    The purchase was from the AgleBits store. I was in fact charged three times on my Amex card Jan 22. If I don't see a refund how do I talk to someone?

  • Stephen_C
    Stephen_C
    Community Member

    Send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. your full address when you purchased 1P;
    3. the date you bought 1P;
    4. the email address you used when you purchased 1P;
    5. the fact that you were charged three times and you need only one licence;
    6. a link to this thread.

    You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two and arrange any appropriate refund.

    Stephen

  • pcondit
    pcondit
    Community Member

    Stephen
    Just got a note from the "BitBot" "For your reference, your support ID is [#CGA-31397-561]" Humans are working on it.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @pcondit‌

    I see somebody has responded to your ticket and it looks like it should all be resolved. If you do have any queries or issues with the refund please reply to the last email we sent. If you have any other questions please do post here in the forums and we'll do our best to help you out :smile: As this thread seems to now be resolved (or at least shifted to email) I'm going to close it but as I say, please do post with any other questions or issues you have.

This discussion has been closed.