Multiple 1Password licenses

mjcmjcmjcunique2323
mjcmjcmjcunique2323
Community Member
in Mac

I accidentally created two 1Password licenses. I want to cancel one of them, but how do I figure out which one has the passwords now, so I can cancel the other one?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Do you mean that you have two copies of 1P running on your Mac?

    You can start, please, not only by answering that question but also providing this information:

    1. What version(s) of 1P do you have on your Mac and from where did you download them (the Mac App Store or the AgileBits store)?
    2. What is your OS X version?
    3. Do you sync your 1P data from your Mac with any other device (e.g., a PC, any iOS device, etc.)? If so what device do you sync to and what sync method do you use?

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @mjcmjcmjcunique2323‌

    I tried finding a record of your purchases but all I could find was a record dating back to 2012 when you purchased 1Password 3. Did you by any chance purchase 1Password 5 from Apple's Mac App Store (MAS)? Even that raises questions as I can't imagine it's easy to purchase any program twice from them.

    If you can give us a better idea of what transpired and we'll certain do our best to assist.

    Now if I'm confused and where you talk about licences you actually mean to refer to vaults then that's a very different issue. Again, I think we need to clarify so we can proceed forward.

This discussion has been closed.