Message: We've Got a Problem

mizbani
mizbani
Community Member
in Mac

I have received this error message: The system launched an incorrect version of 1Password mini..... make sure you have only once copy of 1Password on your mac. What do I do to correct this? Is my information backed up somewhere?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    You need to look at the exact error message which should tell you where the other version of 1P is to be found. You are presumably running 1P5. OS X Yosemite can get into a nasty muddle if you have more than one version of 1P5 on your disk—or on any disk attached to your machine. Usual suspects are the Downloads folder, the Trash or some backup disk attached to your machine. You need to delete the other copy of 1P (without using any app cleaner tool), empty the Trash and reboot. That should solve your problem.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @mizbani‌

    Stephen_C is spot on (as he always is). Once you've removed the other copy the error message should disappear. If you're having trouble locating it you could post a screenshot of the 1Password error and we'll be able to tell you where it is.

This discussion has been closed.