Unable to get database on android

fostage

Hello,

First off I have one password running on my Mac , iPhone 5s, home windows pc, and android phone. The android phone doesn't seem to be able to get access to the master database for all my passwords. Please help me fix this

On another note my Mac has the lost the ability to auto fill and I need help fixing that as well

Thanks much

Barry

Please email me privately and I will provide my contact numbers so we can talk hopefully

peri

Hi @fostage :) Thanks for getting in touch with us. I'll be happy to help you get your devices syncing and working properly. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

—iOS—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

—Windows—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#win

—Android—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#and4

(you can ignore the part about filling in the code in the subject line)

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!