Unable to sync vault via local storage

Bangers
Bangers
Community Member
in Android

Hi, I have a mac license and just downloaded 1pass for my android phone.

I do the following:

  • 'I've used 1Password before' click
  • 'sync using local storage' click
  • find and choose file from local storage click
  • 'The following vault was selected in local storage bla bla bla' all looks good.
  • 'Would you like to continue?' > yes I would, however my only two options are "Select vault" or "Cancel".
  • If I hit 'select vault', I end up on an endless loop 'choose file' ' select vault 'choose file' 'select vault' and on and on...
  • If I hit 'cancel', well.......

Wtf? Am I missing a continue button or something?

Comments

  • Bangers
    Bangers
    Community Member

    BTW, if important, I have a Moto G running Android 5.0.2.

  • saad
    saad

    Hello! I'm really sorry to hear you are not able to configure local storage sync on your Moto G. I would like you to configure 1Password as a new user and then go into Settings > Sync and enable Sync to sync to your data folder. Let me know if that works.

    If that does not work, could you send us a diagnostic report from your Android device? It will really help us get a better understanding of your Android environment and device settings. Please follow these instructions to create the report and we will take a look into it. Thanks.

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