Disaster

busted

There should be a warning attached to this product, like "this should not be purchased by anyone without a degree in computer science".
Loads of great reviews out there but customer support is available only through online manuals & forums. Didn't realize I needed to spend a semester reading all the potential problems so I couldn't sync my older desktop because it's operating system didn't match. Updated that & 1pass still won't sync. Screwed up when I added my Apple ID to 1P & now am locked out of iCloud.
How do I just uninstall this from my laptop, desktop & phone so I can then spend a day resetting all my passwords & find another product that will actually work?

Megan

Hi @busted,

I'm so sorry to hear that you've been having trouble with 1Password! If you could provide a bit more detail on where things are getting tangled up, I'd be happy to walk you through the process. A bit more information about your 1Password ecosystem is a great place to start:

• What is the version number of 1Password that you have installed? (Please include all relevant computers and devices)
• What is the version number of your operating system (for all computers and devices)?
• What are you using to keep things in sync?

The more detail you can provide, the more quickly we'll be able to get you sorted out! :)