Cannot install 5.1 in OSX Yosemite

jnay777

I cannot install the 5.1 update that was released yesterday. Have tried re-downloading and re-installing, but get consistent failures. Support, please contact me for details - I really need my 1Password back!

Stephen_C

but get consistent failures

It would help if you would explain exactly what happens. Are you seeing error messages? Can you open 1P?

In any event please try this:

1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
2. Empty the trash and reboot.
3. Re-download and re-install 1P.

(I appreciate you say you have already tried re-downloading and re-installing but you need to follow that procedure exactly. If you do, does 1P work again? If not please provide more detailed information about what exactly happens.)

Stephen

Drew_AG

Hi @jnay777,

Stephen's steps should most likely solve the problem. I just wanted to add that if you're using the Mac App Store version of 1Password, you'll need to re-download it from the Mac App Store. If you're using the web store version of 1Password, you can re-download it from our download site.

As Stephen mentioned, if you still have trouble with 1Password, please let us know exactly what happens, and we can provide some more specific troubleshooting steps. Thanks!

jnay777

Thanks to you both. Stephen's steps + downloading the app from the link you provided, Drew, did the trick. I'm back up and running! Now, on to figure out how to use multiple vaults - that's a feature I've been waiting for a long time.

Stephen_C

For multiple vaults, start with this knowledge base article.

Stephen

littlebobbytables

There really isn't much we can add to this, Stephen has it all wrapped up by the looks of it :smile: If you have any follow up questions @jnay777 please do ask.