Difficulty when logging in to ios app

BruceWeinstein
BruceWeinstein
Community Member
in iOS

I am having problem when trying to log in to ios app. I see the 1password logo in the password field when I try to log i. I click on it and it takes me to blank screen with 1password logo in center of screen. I know I have the password defined within 1password as it works on osx.

Any ideas why it does not work in ios?

Thanks and I look forward to your reply.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @BruceWeinstein,

    Are you having trouble unlocking the 1Password app with your master password, or is this a problem when trying to use the 1Password extension in Safari on iOS?

    If you're trying to use the 1Password extension in Safari and see a blank page, please take a look at this User Guide article. Does that help?

    Or if you're having a problem when trying to unlock the main 1Password app, please give us some more details about exactly what happens when you open it and enter your master password. Thanks!

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