Trial expired, but I own it. License version emailed to me is from way back version 3.

shiftclickme
shiftclickme
Community Member

I figured it out last time this happened, but I had to jump through hoops with the website to figure out how to get it to show me my past purchases. Unfortunately, it's happening again and says my trial is expired. It's getting pretty annoying. Please make it easier to access my license information.

Comments

  • shiftclickme
    shiftclickme
    Community Member

    I've done that, many many times, but it always emails me my license from version 3. I need my 1Pass 5 license. I have it running fine on one machine, but my second is now saying it expired again. If I go to 1Password 5 > License it says it's registered and if I click "find license" it opens up the same webpage to enter the email. Once again, the email is for 1pass 3. It's quite frustrating.

  • shiftclickme
    shiftclickme
    Community Member

    Sent email.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @shiftclickme,

    As we're responding to you via email now I'm going to go ahead and close this thread but if you have any further questions or issues please do post.

This discussion has been closed.