We've Got a Problem on New Install

tonesto7

EDIT: I figured it out on my own... I had to navigate to ~/Users/'UserName'/Library/Application Support and grant myself Read/Write permissions once i did that the mini program created a vault immediately

Hello,

I just purchased the 1Password bundle for Mac and Windows. I attempted to install 1Password 5.1 on my MacBookPro and upon loading it just pops up a message box stating "Anthony, We've Got a Problem" You don't have permission to save the file "Data" in the folder "1Password4"
If I hit OK on the message box it then opens another box stating "Failed to open 1Password database" 1Password mini failed to open database because of the following problem: '(null)'
Additional Information:
2015-03-04 17:27:04 +0000
5.1
510035
(null)
With Quit it then says "Data" couldn't be moved to "1Password 4" because either the former doesn't exist, or the folder containing the latter doesn't exist.
Once I hit OK it then loops back to the first message box and loops until i reboot the laptop

I have verified the disk permissions under Disk Utility and they are fine. I forgot to add that the vault is shared using Dropbox. Which is working great on both iOS and Windows... Please advise...

Computer Info:
MacBookPro (Mid 2012)
i7 - 16gb Ram
OSX Yosemite 10.10.2

littlebobbytables

Hi @tonesto7,

Obviously we're glad you managed to resolve this but certainly what you had to do isn't normal. It sounds like something isn't right with the privileges on your user account and as I learned not all that long ago Disk Utility doesn't touch your user account.

If you continue to experience oddities such as that you may want to check out How to fix home folder permissions in OS X.

If you use FileVault there are an extra couple of steps because the recovery mode won't mount the encrypted drive by default. Before using the Reset Password program you would want to open Utilities > Disk Utility. There will be a disk entry probably titled Macintosh HD that is greyed out. Select it and next to the Burn button there should be one titled Unlock. Click on that button and supply your password. You can then follow the rest of the steps above.

The result is all of your permissions should be reset.

It's a number of steps and you shouldn't be needing to do this normally but neither have I heard of a user not being able to write to their own Library folder before.

littlebobbytables

Hi @tonesto7,

Obviously we're glad you managed to resolve this but certainly what you had to do isn't normal. It sounds like something isn't right with the privileges on your user account and as I learned not all that long ago Disk Utility doesn't touch your user account.

If you continue to experience oddities such as that you may want to check out How to fix home folder permissions in OS X.

If you use FileVault there are an extra couple of steps because the recovery mode won't mount the encrypted drive by default. Before using the Reset Password program you would want to open Utilities > Disk Utility. There will be a disk entry probably titled Macintosh HD that is greyed out. Select it and next to the Burn button there should be one titled Unlock. Click on that button and supply your password. You can then follow the rest of the steps above.

The result is all of your permissions should be reset.

It's a number of steps and you shouldn't be needing to do this normally but neither have I heard of a user not being able to write to their own Library folder before.