ADP login and notes disappeared. Now unable to access W-2.

thrilliams
thrilliams
Community Member
in Mac

I was registering for ADP in order to access my W-2 and do my taxes. I attempted to convert the generated password to a login via 1Password mini, adding the username and appending the “answers” to their security questions as a note (e.g., “father’s name/K1-hev-meik-voict-oshk-ad-nurr).

When I went to log back into the site, this newly-created login and all of the note information with the answers to the security questions is gone. I can’t login because I don’t have the password that was generated and I’m now unable to reset to a new password because I can’t answer the security questions.

I checked the most recent backup to see if it contained this newly created login, but nothing was there either.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Have you looked in your Passwords category to see if the generated password is there? That category saves passwords not specifically linked to a saved login item. (I'm assuming you're using either 1P4 or 1P5.)

    Stephen

  • thrilliams
    thrilliams
    Community Member

    Using Version 5.1 (510035) and unfortunately, no, nothing related to ADP in the Passwords category either.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @thrilliams,

    Have you checked the Trash in 1Password. I can't imagine how it could have happened but is there a Login item in there at all? I know there is a Move to Trash button in the edit pane that upon testing doesn't require a confirmation.

    What I'm a little worried about are timings. Say you created the Password item and then pretty much tried to convert it straight away, then given 1Password only creates a backup at most once a day if you've restored a backup without first creating a snapshot then I can't see how it can be retrieved.

    To try and explain better imagine the following timeline.

    1. You open 1Password and it creates a backup as it realises it hasn't done so today.
    2. Say a couple of hours later you first create the Password item using the Password Generator.
    3. Minutes later, (30, 40 etc.) you convert the Password item into a Login item and something happens. Exactly what we can't say.
    4. You restore the last backup which was prior to event 2. If you didn't create a new Backup before this restoration then everything that happened after event 1. is now irretrievable.

    I hope this doesn't describe your case, please let us know.

This discussion has been closed.