Agile Store Upgrade Your License is not working

brownujr

I own a Single License for 1Password Mac + Windows Bundle which I would like to upgrade to v5.1. After inputting my license the store page finds my license. After the upgrade license is checked the page does not have a link to process the upgrade. The SELECT button is greyed out.

Is this a known bug or am I doing something wrong?

TIA

Wiley

I am having the same issue. I just paid to get v5.1 and the option to select this is greyed out and not selectable.

brownujr

Glad to know it is not my system.

littlebobbytables

Hi @brownujr & @Wiley,

You may have different underlying issues so this post will just be a bit of generalised.

Generally if an option is greyed out it's because your current licence covers you.

@brownujr, if I did find your purchase record then it seems you have a licence that already covers you for 1Password 5. Anybody that purchased 1Password for Mac since the start of 2013 hasn't needed to pay for a new licence yet. I believe you're also licensed for the current version of 1Password for Windows too unless you can say you know otherwise.

@Wiley, as you've just purchased 1Password I'm not sure what you're trying to upgrade to. If you can let us now what you're trying to achieve we will do our best to assist or explain.

brownujr

I did not know my current license covered v5. When 1Password offered to download the latest update I choose not to thinking my version would revert to demo mode. Anyway, I have upgraded without issue.

Thanks,

Drew_AG

Hi @brownujr, I'm sorry for any confusion about all that, but happy to hear you've installed the latest version and that it's working well for you! If you have more questions or need help, we're here for you. :)