How to start over - two Macs - iCloud data - can't get traction
I'm following the support article: https://support.1password.com/starting-over/mac.html
I am running store versions on iOS and Mac and have told all the devices to reset the cloud data. Then I reset the data on both iOS.
OS X 10.10.3 (14D131) - 1Password Version 5.3 (530029) Mac App Store
iOS 8.3 (12F69 and 12F70) - 1Password 5.3 iOS App Store
Now I've moved the ~/Library/Containers/2BUA8C4S2C.com.agilebits.onepassword-osx-helper folder to both desktops and rebooted both Macs..
One Mac keeps seeing iCloud data when I start the app. Help please. I want the iCloud data gone, then I want to restore one vault from a Time Machine backup to one Mac - clean up conflicts and then push to all via iCloud.
What's my next step?
Comments
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Hi @bmike,
I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.
Have you followed the directions in our Knowledgebase to help you Reset the iCloud data? I'd also like you to confirm that you are signed in to the same iCloud account on all devices. If you're like me and have somehow collected several, this could be where things are getting tangled up! :)
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One iCloud account. Several versions of the apps - both on iOS and Mac - beta and not. store and direct download. I'm slowly piling through things. What was really disconcerting was after resetting iCloud data three times on each of the 4 devices - I then got an old 163 item vault back. I've had 600+ items in that vault for over a year.
iCloud is bizarre some times.
I'll have time to work this again later today and will indicate if I need further help. Thanks so much and no worries on the overload of support requests. It's a busy day in the Apple world :-)
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Hi @bmike,
iCloud is one of those black boxes where as long as it works it seems to be great but if it goes wrong...
Do keep us informed and if you need further assistance we'll hopefully be faster in responding as we've made some headway in the backlog that was occurring :smile:
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