Can't remove an item from a folder

dfel
dfel
Community Member

Right-clicking on an item in a folder present a drop-down, but it only sometimes includes a choice to "remove from folder"

Comments

  • danco
    danco
    Volunteer Moderator

    Are any of these smart folders? You can't remove an item from a smart folder

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @dfel,

    Did danco's message help to figure out why you sometimes don't see an option to remove an item from a folder? In case it helps, you can find a bit more information about Smart Folders here.

    Hopefully that helps to clear up the confusion, but if you're having trouble removing items from regular (i.e. non-smart) folders in 1Password, please let us know. Thanks!

  • dfel
    dfel
    Community Member

    No, it's not a smart folder. I can't find any common denominator as to which items allow removal and which don't. Some cases involve the exact same website (URL), but different usernames - One works, while the other doesn't. Might it have any bearing as to how old the item is (i.e. which version of 1password)?

  • dfel
    dfel
    Community Member

    (See attached screenshots)

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @dfel,

    I was investigating another query a couple of days ago and what I found was I had three items that somehow thought they were in a folder but weren't. Now I never figured out how this happened as I couldn't even say when it did but what I found was adding them to a folder and then removing them corrected this. Now you can't add that item to a folder as it's supposedly already in one but moving it to another folder should have the same effect.

    So if you move it temporarily to another folder does the Remove from Folder become visible?

  • dfel
    dfel
    Community Member

    Yes, that fixed it. Thanks very much!

  • Drew_AG
    Drew_AG
    1Password Alumni

    On behalf of @littlebobbytables, you're very welcome! Thanks for confirming that solved the problem. It's definitely strange that it happened in the first place. If for some reason it happens again, please do let us know. Thanks! :)

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