Full app won't open on Mac Desktop (version 5.3)

arsdc202

Hi, the full 1P app does not open (instead it looks like the mini version) so I cannot change settings, e.g., master password. Can do on iPad & iPhone, but not on the desktop. Ideas of what is wrong?

Vee_AG

Hi @arsdc202,

Sorry to hear 1Password is not launching for you. The first thing I'd suggest trying is to move 1Password 5.app (or 1Password.app as the case may be) to the trash (manually! please don't use any app cleaning utility), empty the trash, redownload and reinstall the app.

Note: if you originally bought 1Password from the Mac App Store, reinstall it from there, and if you bought the license from our AgileBits Store, then download from our Downloads page. Then for good measure, make sure the app is located in your /Applications folder rather than /Downloads before you launch it.

I look forward to hearing if that solves the problem for you. Thanks! :)

arsdc202

Thx for the fast answer. I moved the file to the trash and then back to the apps folder, and tried to open it (for grins). It totally worked. Go figure. thx again

Drew_AG

That's interesting! I don't know why or how that worked to solve the problem, but I'm really happy that it did! :)

If you need anything else, just let us know - we're always glad to help!