Accidentally was charged for two products

mjsalvio

I have ordered two products by mistake. The cart only said I was buying the windows product but I was charged for the windows mac bundle as well. I would like to be reimbursed for the windows mac bundle please

Stephen_C

Send an email to support+licenses @ agilebits.com with the following information:

1. your full name;
2. your full address when you purchased 1P;
3. the approximate date you bought 1P;
4. the email address you used when you purchased 1P;
5. a request for a refund in respect of the Mac/Win bundle, saying you bought it by mistake and that you want to keep only the Windows licence;
6. a link to this thread.

You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two and speed the response.

Stephen

Drew_AG

Hi @mjsalvio,

Once we receive the email, our support team will be able to help you get that all straightened out. When you send the email and receive a ticket ID, please feel free to post that ID here and we'll find your email and add any relevant notes from this discussion to make sure it get answered as fast as possible. Thanks!

mjsalvio

Thank you both for the assistance.

Drew_AG

You're very welcome! I see that you emailed us and someone has already replied and issued the refund. You should be all set now, but we're happy to help if you need anything else! :)