Partial Password

tbaley

A pre-existing password only fills in the first 8 characters automatically when it takes me to the web site, truncating the last 3 character. If I use hover/copy it pastes fine, or if I type it in it is correct.

It seems to be the only one of 650 logins I have stored. What's up?

Tom Baley

Drew_AG

Hi @tbaley,

You didn't specifically say, but I assume that when 1Password fills the password, the website gives you an error? If so, my first guess here is that this is because certain sites have an "invisible cap" on the characters that can be typed in the password field. If you used the 1Password extension to generate a longer password than the site allows, that site may have silently ignored the extra characters that exceeded the limit. If that's the case, copying & pasting (as well as manually typing) the password works in a way that the website ignores any extra characters, so it works. But filling it with the 1Password extension works a bit differently, so the site might give an error.

If you can find out what restrictions that site has for their passwords, you can check to see if your password fits within those restrictions. If it doesn't, you can change your password on that site, and adjust the password generator appropriately.

Does that help at all? Let us know how it goes, thanks!

tbaley

Thanks, Drew. That will serve to get the dialog going.

The site is one I have been using for over a year almost daily, and in the words of the immortal programmer (may he roast in hell) "I didn't change a thing". The site actually required a minimum of 8 characters and excluded a few of the special characters. I use 1Password (as I have about 8,943,642.5 times before) to take me to the login screen, fill in the username and password and I get the error that they do not match. I go back to the 1Password icon in the tool bar, drop down to this site, hover over the password (11 characters of my making), click copy, go back to the blank web form, paste into the password field, all is well and we are on our way. I can also just type the password into that field and it works.

I cannot tell exactly what 1Password is filling in, because it is all big round black blobs, as it should be. However, it is clearly smaller than when I type and I counted 8 blobs. When I type, I get all 11.

I believe the password is restricted to 32 characters, but I have been using it successfully for over a year (September). I suppose the website (my broker) put in new restrictions last week, but that seems like quite a bit of coincidence. I will fill out a trouble ticket with them, too.

Drew_AG

Hi @tbaley,

Thanks for the additional details! It sounds like my first guess may have been wrong, but I have another idea: please try manually saving a new Login for that site. Does the new Login item work correctly?

If there were changes made to that website, it's possible that's why 1Password is no longer able to fill the password correctly. Manually saving a new Login can be useful for logins that were once working but have since stopped, as that allows 1Password to refresh everything it "knows" about the page.

Please let us know how it goes, thanks!