When I tried to download new 1Password it didn't install and now I cannot open the program.

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EdT3
EdT3
Community Member
in Mac

The icon in the menu bar disappeared, and when I go to Applications I get an error saying to check if 1Password works with this version of OS X. Since I ordered this from the website and not from an App store I cannot find how to re-download the program. I

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  • EdT3
    EdT3
    Community Member
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    As an add-on, I am using Yosemite V 10.10.3

  • Stephen_C
    Stephen_C
    Community Member
    edited April 2015
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    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    You can re-download 1P5 (which I assume is the version you're using) from this link.

    Stephen

  • EdT3
    EdT3
    Community Member
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    Thanks. That seemed to work.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @EdT3,

    That's great to hear Stephen_C's post got you up and running again and sorry about all of this.

    As this seems to be resolved I'm going to close this thread but if you have any questions or issues in the future don't hesitate to post!

This discussion has been closed.